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PNC FINANCIAL SERVICES GROUP

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INNOVATION COORDINATOR

PRIMARY RESPONSIBILITIES

Led collaborative work on time-sensitive projects within PNC’s 10,000 sq. ft. applied research facility the “iLab", and partnered with key stakeholders from C-Suite, Engineering, Product, and Design teams (over 120+ internal partners)
Recruited 100+ participants working cross-functionally with market research agencies for UX|UI research studies, (edit, proofread, and synthesized findings from research), measured data using Salesforce to recommend strategic solutions
Served as Collegiate Chair for Employee Business Resource Groups: TechConnect & WomenConnect
Partnered with Innovation Program team to facilitate Innovation Program events including PNC's API Fest, CyberFest, and other innovation speaker series

RESULTS

Integrated design thinking across 30% of the company through coordinating Design Thinking Workshops for different departments
Redesigned the retail banking customer experience for small business owners
Developed on-boarding experience for new employees on the Enterprise Innovation team
Influenced inclusion & diversity across the company through involvement with Employee Business Resource groups, and partnered with NCWIT organization to attract and retain talent from local universities (including my Alma Mater West Virginia University)

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